Refund policy
60-Day Satisfaction Guarantee
We stand behind the quality of our products and want you to feel confident when you shop with us. If for any reason you are not satisfied with a product you purchased from us or one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the 60-Day Satisfaction guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
If you're not completely satisfied with your purchase for any reason, you can request a refund or replacement within 60 days of the purchase date.
How to Claim the Guarantee
To submit a Guarantee request, please have information available regarding where and when you purchased the product, and please send your proof of purchase or receipt by e-mail to customerservice@solarayeurope.com or by mail to the following mailing address:
Solaray c/o fulfilmentcrowd Ltd
Unit 20 Matrix Way, Buckshaw Village
Chorley
Lancashire PR7 7NB
United Kingdom
Please do not send your purchase back to the address listed on your product packaging. You must submit your Guarantee request within 60 days from the date of purchase. Please note that you are responsible for all costs incurred in mailing the proof of purchase should you choose to mail it (rather than email it) to us.
Guarantee Guidelines
Nutraceutical reserves the right to verify information, request a valid proof of purchase, and deny the return or replacement in cases of suspected fraud or where we determine that a customer is abusing the Nutraceutical 60-Day Satisfaction Guarantee. This Guarantee only applies to purchases by consumers within the United Kingdom. Nutraceutical may amend or terminate this Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at customerservice@solarayeurope.com.
Refunds
Once your return (if requested) has been received and inspected, we will notify you by email that we have received it. We will also let you know whether your refund has been approved.
If approved, your refund will be processed and credited to your original method of payment within a few business days, depending on your payment provider.
Late or Missing Refunds
If you haven't received your refund yet:
Check your bank account again.
Contact your credit card provider, as it may take some time for the refund to appear.
Contact your bank, as processing times can vary.
If you've completed these steps and still haven't received your refund, please contact us at customerservice@solarayeurope.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item has been received, a gift certificate will be issued.
If the item wasn't marked as a gift, or the gift purchaser had the order shipped to themselves before giving it to you, any refund will be made to the original purchaser.
Return Shipping
Where a return is required, you are responsible for the cost of returning the product unless the item is faulty or incorrect.
Shipping costs are non-refundable.
If you are returning an item valued over £50, we recommend using a tracked delivery service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.